4 Choices That Result in Costly Leadership Misalignment

Every minute of every day someone makes a choice that will result in costly leadership misalignment. This occurs when an organization fails to select the right person with the right leadership skillset for the right opportunity at the right time. According to Gallup, this happens 82% of the time. On the surface, that figure seems high, but it’s supported by another Gallup study that states 90% of people don’t believe the person they report to is leadership ready. This is likely because many promotions and assignments are based on functional expertise – not leadership ability or readiness. A brilliant individual contributor doesn’t automatically make a great team leader. Misaligned assignments lead to team disengagement, poor performance, and high turnover.

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Why Leadership Resources Management (LRM) is More Important Than a CRM!

In the mid-1990s, I was on the forefront of CRM (customer relationship management) implementations for Fortune 100 companies. I was part of the team that developed the CRM implementation vision recognized by Gartner as one of the top 3 in the industry. Previously, CRM was marketed as solely a technology solution, and organizations were encouraged to purchase XYZ software solution today so they would have CRM tomorrow. We were one of the first companies to recognize the importance of having well-trained people and well-developed processes for a successful CRM implementation.

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