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How Leadership Resources Management (LRM) is Like CRM

Leadership resources management (LRM) is a data-informed approach to strategically manage an organization’s leadership resources. CRM is a business strategy focused on managing and improving interactions to maximize the value of the customer relationship. They share several strategy similarities, although a great leader can impact an organization far more than any group of customers. When properly utilized, LRM helps an organization assign or promote the right person with the right leadership qualities to the right position at the right time.

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Why Leadership Resources Management (LRM) is More Important Than a CRM!

In the mid-1990s, I was on the forefront of CRM (customer relationship management) implementations for Fortune 100 companies. I was part of the team that developed the CRM implementation vision recognized by Gartner as one of the top 3 in the industry. Previously, CRM was marketed as solely a technology solution, and organizations were encouraged to purchase XYZ software solution today so they would have CRM tomorrow. We were one of the first companies to recognize the importance of having well-trained people and well-developed processes for a successful CRM implementation.

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What You Need Besides Leadership Skills

People spend the bulk of their careers acquiring various “leadership skills”. Unfortunately, acquiring those “skills” alone will usually not help them become a better leader. This ‘checking the boxes’ approach to leadership improvement only provides temporary success, if any, as people become complacent once they’ve achieved them, instead of working to optimize them. For ongoing, long-term improvement, leaders need a continuously improving leadership process to help them achieve their career goals. Here is some of what you need besides “leadership skills.”

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The Process of Leading: A Biotech Director’s Breakthrough

TALES FROM THE LEADERSHIP FRONT
Marcus stared out of his glass-walled office, watching his team hustle through another late night at a biotech company. As Director of Research, he was a brilliant scientist—but leading people? That was another matter. He’d spent years reading books on leadership skills—communication, delegation, motivation—but something wasn’t clicking. His team was burning out, innovation was slowing, and morale was dropping.

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Leadership Resources Management vs 360-Degree Reviews

Leadership Resources Management is a data-informed approach to strategically manage an organization’s leadership resources. It enables more informed decision-making in promotions, assignments, retention and hiring. It can be an improvement over typical 360⁰ reviews with the LeadershipRM™ 360⁰ solution. View these slides to learn more and come to my case study presentation at the SHRM National Conference in July.

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Why Leadership is Your Organization’s Most Valuable Resource

If I were to ask you to name your organization’s most valuable resource, you would probably respond with innovation, technology/data, mineral resources or even your people or culture. People and culture are pretty close, but people usually thrive and like the working environment because of a good leader. Culture is also nourished and supported by a good leader. In fact, a good leader will help an organization maximize the value of all of their other resources.

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