Transforming Nursing Leadership Utilization With LeadershipRM™ – A Case Study Brief

Overview

“Gott Health” (name changed for confidentiality), a fast-growing regional hospital system, faced a leadership challenge. With 20 facilities and over 5,000 nursing staff, the Chief Nursing Officer (CNO) was overwhelmed—managing 24 direct reports, well beyond the limit for effective leadership. Even after reducing the number to 13, she knew a more strategic solution was needed.

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3 Leadership Management Pain Points That Are Costing You Money

U.S. companies pour over $200 billion into leadership development each year—yet only 10% see real results, according to Harvard Business Review. There are numerous reasons why, but a contributing factor is probably because most organizations focus on developing leaders… but not managing them for sustainable growth.

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Why Leadership is Your Organization’s Most Valuable Resource

If I were to ask you to name your organization’s most valuable resource, you would probably respond with innovation, technology/data, mineral resources or even your people or culture. People and culture are pretty close, but people usually thrive and like the working environment because of a good leader. Culture is also nourished and supported by a good leader. In fact, a good leader will help an organization maximize the value of all of their other resources.

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Toxic Workplaces Survival Strategies

We all know that toxic leaders are prevalent in most organizations, regardless of the size and recognize the negative impact they can have on the individuals that work for them, as well as on their peers and other teams they encounter. What if the entire workplace is toxic? Individual toxic leaders can be identified and counselled to improve or move on. What if you find yourself in a toxic work environment? As much as we try to avoid them during a job search, we may inevitably find ourselves in one. This is not the result of a few individuals but stems from an entire workplace culture.

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The Impact of Toxic Leaders on Your Organization

Toxic leaders are like weeds in your garden or lawn. If you don’t remove them right away, they will infest your entire organization resulting in stifled growth, reduced morale and the departure of quality employees.

Toxic leaders are everywhere, whether organizations want to admit it or not. They can be found in organizations with as little as 100 employees or found in multitudes in larger ones. Unfortunately, they are usually ignored and allowed to choke the growth of those around them, namely, their subordinates and their peers. They are usually accepted and described in satisfactory terms such as hard-working, results-driven, or persistent. On the surface, these traits could describe great employees, but when taken to the extreme, they result in negative outcomes, such as abuse, intimidation and manipulation.

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How Can Analytics Help to Identify Toxic Leaders?

Toxic leaders survive in organizations because they’re good at managing up. Therefore, you need a tool that assesses them by their peers, supervisor and direct reports. Analytics helps organizations identify toxic leaders because, if done properly, they are completely anonymous and data-driven. This eliminates potential retaliation that can occur with other types of assessments.

Why 360-Reviews Make it Difficult to Identify Toxic Leaders

Toxic leaders are difficult to find using typical 360-reviews because they are text-based which makes them not completely anonymous. This can lead to retaliation if the reviewer is completely truthful about the leader’s performance. That’s why we provide a quantitative tool to provide completely anonymous feedback to the leader in our LeadershipRMS 360 strategy.