Author: Bryan Bennett

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Why Leadership Resources Management (LRM) is More Important Than a CRM!

In the mid-1990s, I was on the forefront of CRM (customer relationship management) implementations for Fortune 100 companies. I was part of the team that developed the CRM implementation vision recognized by Gartner as one of the top 3 in the industry. Previously, CRM was marketed as solely a technology solution, and organizations were encouraged to purchase XYZ software solution today so they would have CRM tomorrow. We were one of the first companies to recognize the importance of having well-trained people and well-developed processes for a successful CRM implementation.

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What You Need Besides Leadership Skills

People spend the bulk of their careers acquiring various “leadership skills”. Unfortunately, acquiring those “skills” alone will usually not help them become a better leader. This ‘checking the boxes’ approach to leadership improvement only provides temporary success, if any, as people become complacent once they’ve achieved them, instead of working to optimize them. For ongoing, long-term improvement, leaders need a continuously improving leadership process to help them achieve their career goals. Here is some of what you need besides “leadership skills.”

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The Process of Leading: A Biotech Director’s Breakthrough

TALES FROM THE LEADERSHIP FRONT
Marcus stared out of his glass-walled office, watching his team hustle through another late night at a biotech company. As Director of Research, he was a brilliant scientist—but leading people? That was another matter. He’d spent years reading books on leadership skills—communication, delegation, motivation—but something wasn’t clicking. His team was burning out, innovation was slowing, and morale was dropping.

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Why Leadership is Your Organization’s Most Valuable Resource

If I were to ask you to name your organization’s most valuable resource, you would probably respond with innovation, technology/data, mineral resources or even your people or culture. People and culture are pretty close, but people usually thrive and like the working environment because of a good leader. Culture is also nourished and supported by a good leader. In fact, a good leader will help an organization maximize the value of all of their other resources.

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Humble Leaders Make Great Leaders

TALES FROM THE LEADERSHIP FRONT
In a city known for fierce competition, Jordan, the CEO of a major tech firm, was different. He wasn’t loud or flashy; instead, his approach to leadership was rooted in quiet humility. Jordan had started as a software developer and rose through the ranks not by promoting himself but by valuing teamwork and collaboration. As he moved up, he made a conscious decision to keep his ego in check, believing that leadership was about listening and learning, not commanding.

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